Every call, handled.
CTRL Assist answers, routes, and transcribes your calls in real time — then writes everything back to your CRM so nothing gets lost.
- Answer in the browser
- Live transcription
- Real-time translation
- Live Copilot
- Visual call routing
- CRM that fills itself
- Call recording
- Search every transcript
- E-signature
- Payments and deposits
- Notifications
- Number attribution
Answering
What your team sees once they pick up
The call opens as a workspace, not a phone screen — transcript, translation, and controls in one place.
- 1
Connected, with the caller already known
The screen looks the caller up while it rings, so the moment your agent answers they have the name, the history, and which line or campaign produced the call.
- 2
The transcript starts writing itself
Speech appears as it happens, grouped by speaker. Nobody takes notes, and there is no gap between what was said and what was recorded.
- 3
Translation without redialling
If the caller speaks another language, switching moves the call onto a translated stream mid-conversation — no disconnect, no callback. Each line shows the original with the translation beneath it.
- 4
An honest recording indicator
REC only shows when recording is genuinely on for your organization. A consent notice that isn't true is worse than none at all.
- 5
The call bar follows your team
Mute, transfer, and end stay reachable from any page, and the bar survives a browser refresh — so a live call is never lost behind a navigation.
Features
One system for the whole call
From the moment the phone rings to the signed agreement and the payment, CTRL Assist handles the parts your team shouldn't have to.
- CTRL Assist
Dial pad
(416) 555-0148
123456789*0#Extension 204MuteTransfer
Dial pad
(416) 555-0148
Live Copilot
A second pair of ears on every call
Copilot listens alongside your agent and works the intake in real time — asking, checking, flagging, and filing.
- (416) 555-0148· 01:12CopilotAsk now
“Has anyone from our team helped you before?”
Why: an existing account changes pricing and who this should go to.
“…Thursday morning would suit us better, if that works.” - (416) 555-0148· 01:12CopilotConflicting answers
Preferred date given as Tue 19 Aug, then as 20 Aug.
Worth confirming before you close.
“…Thursday morning would suit us better, if that works.” - (416) 555-0148· 01:12CopilotMissing before you hang up
- Email address
- Site address
4 of 6 captured
“…Thursday morning would suit us better, if that works.” - (416) 555-0148· 01:12CopilotLead qualificationIntentHot · 75%
Would improve confidence: confirm budget and timeline.
“…Thursday morning would suit us better, if that works.” - (416) 555-0148· 01:12CopilotIn-call actionsQualify leadSend agreementRequest payment
Agreement can’t send yet — no client email on file.
“…Thursday morning would suit us better, if that works.”
“Has anyone from our team helped you before?”
Why: an existing account changes pricing and who this should go to.
Most businesses lose work not because the call went badly, but because nobody wrote down what happened on it.
After the call
The paperwork does itself
The call is the easy part. What it leaves behind is where the work usually goes missing.
A call log that reads like a report
Every call with its lead state, AI mode, intent, service, revenue, summary, and next steps — sortable, searchable, and one click from the transcript and the recording.
Transcripts you can search and seek
Grouped by speaker, searchable across original and translated text, with clickable timestamps that jump the recording to the moment in question.
Agreements and documents
Compose over your letterhead, send for signature, track to signed — with an upload path for clients who sign on paper.
Payments and deposits
Your accepted methods, your deposit rules, your reminder schedule. Clients get a hosted page; you get an honest paid-vs-pending state.
Notifications that matter
New call, AI answered, new intake, qualified lead, missed call, follow-up due, document signed, payment received — per user, and unread state you can actually see.
Know which number earns
Tag each line with its source, campaign, department, and service line, and revenue attributes back to the number that produced it. Unlabelled numbers are reported as unattributed rather than guessed at.
How it works
Live in an afternoon, not a quarter
No hardware, no professional-services engagement, no waiting on a vendor to make a change for you.
Port your number
Keep the number your customers already know, or take a new one. Label each line with its source and campaign so revenue traces back to where it came from.
Tell Copilot your business
Pick your sector and specialties and your intake questions, guidance, and checklists are tailored to it. Every change is a new version — publish it, or roll back.
Draw your call flow
Lay out who rings first, how long before it falls through, and what happens after hours — on a canvas, not in a support ticket.
Go live
Calls start flowing. Transcripts, contacts, intake answers, and analytics fill in on their own while your team does the part only people can.
Pricing
Straightforward plans, no surprise line items
Pick a plan and create your organization in minutes. Change or cancel whenever you like.
Basic
Free
For solo practitioners getting started.
1 user
- 1 user
- Up to 100 calls / month
- Call transcription
- Email support
Pro
$29/ monthly
For small teams handling steady call volume.
5 users
- Up to 5 users
- Unlimited calls
- Call transcription & summaries
- Translation mode
- CRM integration
- Priority email support
Premium
Popular$99/ monthly
Everything included, for growing firms.
Unlimited users
- Unlimited users
- Unlimited calls
- AI assistant & auto-answering
- Translation mode
- Custom call trees
- Retainer templates & letterheads
- Dedicated account manager
- 24/7 priority support
Prices in USD. Need something custom? Talk to sales.
Stop letting the phone go to voicemail
Start a 14-day trial and hear your own call flow running in under an hour. No credit card, no contract.
14-day free trial · Keep your number · No setup fees